Credit/debit card payment failed?
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If a payment transaction fails, the card issuer/risk control system may provide a reason why via a decline code. Below is a list of some of the reject codes we've compiled that may be returned, along with suggestions for follow-up steps you can take.
|
DECLINE CODE |
DESCRIPTION |
NEXT STEPS |
|
P/C/R110 cus_name_wrong |
customer's name is wrong
|
The customer should try again using the correct card name. |
|
P/C/R111 cus_idno_wrong |
customer's identity number is wrong
|
The customer should try again using the correct id number. |
|
P/C/R112 cus_age_wrong |
customer's age is wrong
|
The customer should try again using the correct ager. |
|
P/C/R113 cus_zip_wrong |
customer's zip is wrong
|
The customer should try again using the correct billing ZIP/postal code. |
|
P/C/R114 cus_address_wrong |
customer's address is wrong |
The customer should try again using the correct address. |
|
P/C/R120 card_brand_wrong |
card brand is wrong |
The customer should use another card. |
|
P/C/R121 card_number_wrong |
card number is wrong |
The customer should try again using the correct card number. |
|
P/C/R122 card_cvv_wrong |
card cvv is wrong |
The customer should try again using the correct CVV. |
|
P/C/R123 card_password_wrong |
card password is wrong |
The customer should try again using the correct PIN. |
|
P/C/R124 card_smscode_wrong |
card smscode is wrong |
The customer should try again using the correct SMS CODE. |
|
P/C/R125 card_phoneno_wrong |
card phoneno is wrong |
The customer needs to contact their card issuer to check that the card is working correctly. |
|
P/C/R126 card_exp_wrong |
card expire date is wrong |
The customer should try again using the correct expiration date. |
|
P/C/R127 card_status_invalid |
card status is invalid |
The customer should use another card. |
|
P/C/R128 card_not_supported |
card is not supported |
The customer needs to contact their card issuer to make sure their card can be used to make this type of purchase. |
|
P/C/R129 card_expired |
card is expired |
The customer should use another card. |
|
P/C/R130 insufficient_balance |
Insufficient card balance |
The customer should use an alternative payment method. |
|
P/C/R131 card_amt_limit |
Insufficient card/e-wallet limit |
The customer should use an alternative payment method. |
|
P/C/R140 card_update_failed |
Card update failed |
The customer should use another card. |
|
P/C/R220 Iss_Acq_Error |
Issuer/Acquirer Error |
The customer should contact their card issuer for more information. |
|
P/C/R310 Currency_not_supported |
Currency not supported |
|
|
P/C/R320 Wrong_pymt_amt |
Wrong payment amount |
If the amount appears to be correct, the customer needs to check with their card issuer that they can make purchases of that amount. |
|
P/C/R340 pymt_closed |
Payment closed |
- |
|
P/C/R341 pymt_failed |
Payment failed |
Attempt the payment again. If subsequent payments are declined, the customer should contact their card issuer for more information. |
|
P/C/R342 pymt_refusal |
Payment refusal |
Attempt the payment again. If subsequent payments are declined, the customer should contact their card issuer for more information. |
|
P/C/R350 pymt_in_prog |
Payment in progress |
- |
|
P/C/R351 Error_in_pymt_process |
Error in payment process |
- |
|
P/C/R360 Duplicate_order/operation |
Duplicate order/operation |
Check to see if a recent payment already exists. |
|
P/C/R370 Wrong_pymt_type |
Wrong payment type |
The customer needs to contact their card issuer to make sure their card can be used to make this type of purchase. |
|
P/C/R380 Transaction_needs_to_be_verified |
Transaction needs to be verified |
The customer should try again and authenticate their card when prompted during the transaction. If the card issuer returns this decline code on an authenticated transaction, the customer needs to contact their card issuer for more information. |
|
P/C/R400 Subscription_failed/invalid |
Subscription failed/invalid |
- |
|
P/C/R610 ongoing_dispute |
There is an ongoing dispute |
- |
|
P/C/R620 Disputes_not_allowed |
Disputes not allowed |
- |
|
P/C/R700 3DS_verification_failed |
3DS verification failed |
The payment should be attempted again. If it still cannot be processed, the customer needs to contact their card issuer. |
|
P/C/R810 Suspected_fraud |
Suspected fraud |
Attempt the payment again. If subsequent payments are declined, the customer should contact their card issuer for more information. |
|
P/C/R811 fme_review |
The order is marked for review by FME. |
- |
|
P/C/R812 fme_reject |
The order is rejected by FME. |
- |
|
P/C/R820 Card_lost |
Card lost |
Attempt the payment again. If subsequent payments are declined, the customer should contact their card issuer for more information. |
|
P910 generic_decline |
generic decline |
Attempt the payment again. If subsequent payments are declined, the customer should contact their card issuer for more information. |
|
P920 Riskpara_invalid |
Risk para invalid |
- |
|
P/C/R010 System_timeout |
System timeout |
Attempt the payment again. If subsequent payments are declined, the customer should contact their card issuer for more information. |